Fund administrators
Additional mandates bring more investor records, reporting requirements and service commitments. Halyard builds the operating layer around fund-accounting and investor-services systems so that more of this work can be completed without a proportional increase in servicing effort.
The work
More mandates without a matching rise in servicing effort.
The work that grows with each mandate sits in investor servicing and in reporting and reconciliation. Both depend on records held in several systems, and on people carrying each case between them.
Investor servicing
Onboarding, investor-record changes and queries often require information from several sources. The system can assemble the file, identify what is missing, investigate inconsistencies and carry outstanding actions through to completion within the firm's approval requirements.
The objective is to reduce the coordination an administrator must perform for each case, as well as the time spent reading documents or drafting a response.
Reporting and reconciliation
Reporting work includes obtaining the right records, resolving differences and establishing that the figures and commentary describe the same period and fund. We connect these activities around the ledger and approved calculation processes, with sources and unresolved exceptions available for review.
A useful implementation investigates a difference before passing it to the team where possible. Returning every unusual item as an exception preserves the work that often absorbs the most experienced staff.
Measuring the result
Service delivery and capacity
Evaluate the result against the service commitment: the completed onboarding file, reporting cycle or resolved query. Include review, rework, ageing items and any effort transferred to another team. This establishes whether the system creates servicing capacity and which mandates or volumes that capacity can support.
Read next
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Services
The operating model, the operating layer and the services in operation, built in phases.
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Delivery method
The first phase, the five stages of every service and what is agreed before the work starts.
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Controls
Access, permitted actions and required evidence, and where human review adds to the result.