Wealth managers
Client reviews draw on portfolio information, relationship records and outstanding instructions. Halyard connects those sources with the preparation and follow-up around the adviser, reducing the administrative work required to maintain a current account of the relationship.
The work
A current account of each relationship, without the adviser assembling it.
Review preparation and follow-up draw on portfolio information, relationship records and outstanding instructions. Advice stays with the adviser; the work around it need not.
Client-review preparation
The brief brings together relevant changes, open actions and discrepancies across the firm's approved records. It distinguishes confirmed information from an intention discussed in a meeting, and identifies what needs to be resolved before advice or an instruction proceeds.
The purpose is to reduce the adviser's investigation as well as the time spent assembling a document. A brief that still requires the whole file to be reconstructed has limited value.
Follow-up and relationship records
Following the firm's review and authorisation requirements, the system can prepare or make permitted record updates, coordinate actions and confirm whether they have been completed. A meeting discussion, a proposed action and an authorised instruction remain distinct.
Measuring the result
Adviser capacity
Measure preparation, checking and follow-up together, including overdue or unresolved actions. Advice and client responsibility remain with the firm; the operating design determines how much surrounding work needs the adviser's time.
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Services
The operating model, the operating layer and the services in operation, built in phases.
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Delivery method
The first phase, the five stages of every service and what is agreed before the work starts.
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Client-review briefs
A brief should reduce the work of seeing what has changed and what needs attention.